You designed a proprietary process for servicing clients that is a part of your unique value proposition.
Don’t overpay for custom software that is going to be delivered late and off-scope. Avoid complex conversations where you don’t feel understood.
Write a list of what you need, we’ll give you the software that gets it done.
Save, streamline, and scale with OptimumHQ – software that adapts to you.
Every project at the Travel Company had one of two goals: increase member experience or improve the bottom line.
Everyone was operating on different processes. They were using thousands of spreadsheets and Microsoft Access databases and had to go to several places to gather the information they needed.
They couldn’t tell if people were fudging numbers, what was falling through the cracks, or how much time and money was being wasted using so many different processes to execute the same tasks. They also had no way of ensuring the reliability of their data, and if something broke or went wrong, there was no backup.
Morale and motivation began to decrease and the quality of their product went with it.
They needed one central point where everyone could access information and trust the data was accurate. They needed to stop killing their profits with unnecessarily high operational costs.
The team conducted a Time Study and looked at how long it took to do each piece of the trip build. This highlighted the severity of the problem and its need to be addressed.
The Travel Company’s first order of business was to test if OptimumHQ could really do as promised and solve their workflow problems.
Within 2 weeks, dashboards were created within OptimumHQ for each department, from procurement to contracts to approvals. Productivity and visibility improved. After that, each department worked with Optimum to define what they needed to track and produce based on what aspect of the trip they were focused on.
The Travel Company retired thousands of spreadsheets and reduced their overall data entry time by 32%.