Customizable
Business Messaging

Communicate with two-way texts,
chats, IM's, emails, and calls


Introductory Consultation

Optimum Messaging

Automated omnichannel conversations to enhance relationships with customers and prospects.

Take Communication To The Next Level

Connect with customers and prospects how they want, when they want, to enhance engagement and foster long-lasting relationships.

Communication icon Enhance Relationships

Effortlessly connect with customers and prospects via their preferred communication options and provide a seamless experience.

Communication icon Boost Sales

Increase sales conversions with personalized and targeted messages throughout their evaluation process.

Communication icon Improve Productivity

Ease your workload and focus on high priority tasks by automating common communications and notifications.


Text & call from your computer

No more switching back and forth from your computer and cell phone

Optimum Employee Onboarding

Re-enforce new employee enthusiasm and motivation with simple, continuous, bite-sized communications

Click Here to learn more!

Optimum Messaging Features

Easily create, send, receive and manage your online communications.

Telephone


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Call Forwarding
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Forward calls to any other phone based on day, time of day, or current status.
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Local Phone Numbers
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Use a local number in any country, state, or metro area that you’d like. Or have a different number for each.
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Toll-Free Numbers
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Use a national toll-free number for your phone or SMS messaging needs.


Texting


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Auto-Reply & Canned Responses
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Automated message sets and responders, lists of standard responses, one-on-one responses.
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Short URL's
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Utilize built-in url shortening to make sure your messages are compact and simple to read and action.
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Schedule Text Messages
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Whether scheduling a campaign for many messages, or time based messages for specific contacts, Optimum can handle it.
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Send Pictures via MMS
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Utilize images, videos or emojis in your messages to add fun or functionality.
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Group SMS
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Message a group of individuals for scheduling or group conversations.
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Shared or Team Inboxes
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Cover the same conversations with a team or broadcast assigned messages to a group for handling.

Manage


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Opt-Outs
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Let users STOP messaging at their discretion and disposition the contact to another workflow for handling, or not.
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Import/Export Contacts
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Import contacts or other datasets directly into Optimum and export them in standard readable formats such as excel, csv, or even JSON.
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Merge Fields
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Complete ability to manage messages based on the dynamic attributes of your contacts and which workflows they’re in.


Insights


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Analytics & Reporting
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Complete reporting capabilities, ad hoc reporting, segmentation, graphing and datasets across all communications and contact history.
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Calendar Integrations
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Integrates with an internal calendaring and task system or ties into standard calendar formats for Outlook, Google, iPhone, etc.
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Search Contacts
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Unlimited ability to search across contacts and all touchpoints, datasets, tagging and history.
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User Permissions
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Full role management is built-in, based on standard roles or do fine grained permissions based on how your company operates.
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Tags
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Create your own custom tags or bring tags in through imports or auto assign tags through workflow.

SMS CRM


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Dynamic Document Creation
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Create documents, fill forms and take signatures from your contacts through their phone or computer. Then generate and attach the pdf.
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Contact Notes & Attachments
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Create notes and workflow history from the contract or process. Attach files, recordings or images.
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Inbound Lead Management
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Whether the lead is from a website, a phone call or an inbound text message, immediately capture the contact information from any source.
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Dynamic Segmentation
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Segment your contacts or customers based on geographies, time zones, phone numbers, zip codes or any field you’d like.

Central Communications


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Outbound Calling
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Call directly from the CRM’s web interface or from your attached phone. Need progressive dialing or power dialing? No problem.
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Call Recording
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Call recordings for inbound and outbound to capture the conversation. Great for training!
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Communication History
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Full communication history across phone, email, SMS, online chat - inbound and outbound tied to the record.
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Receive Inbound Calls
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Receive inbound calls from contact phone numbers and forward calls to a group or individual.
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Inbound Email Monitoring
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Manage personal or group emails and attach inbound emails directly to the contact’s record.
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Outbound Email Sending
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Respond to email with automated message sets and responders, pick from lists of emails or unique written responses.
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Website Chat
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Simple integration of online chat as just another contact communication option.

Just a sampling of customers who trust Optimum

An Award-Winning Platform, Celebrated by Industry Leaders


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See for yourself how Optimum can make your workflows more efficient