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Case Management
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Customizable
Business Messaging
Communicate with two-way texts,
chats, IM's, emails, and calls
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Optimum Messaging
Automated omnichannel conversations to enhance relationships with customers and prospects.
SMS conversations complement email
Send, receive, & manage SMS/MMS/IM messages
Text messaging for support, onboarding, marketing, and more is becoming essential for engaging with your target audiences.
Text messages stand out more than email.
Combine messages, emails, images, videos, gifs, etc.
One-to-one or one-to-many.
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Central Messaging Console
No more logging in and out of multiple applications
Over 95% of text messages are actually read, resulting in more businesses using SMS as a strategic communications channel similar to email. SMS is essential for your deskless audiences.
Manage all messages from one central console.
Customize specifically to your unique business workflows.
Be more responsive and more personalized.
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Unique Workflows
Dynamic Process Mapping
Not every business is the same, neither is every employee
Adjust processes and rules you build into the system and how your applicants interact.
See who's getting stuck, where, and put automated (or manual intervention) help in place.
Use special resources or groups for certain employee types, automatically assign and notify.
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Customize
Easily integrate and modify
You have your own unique business workflows. Customize our messaging solution easily, quickly, and affordably.
Everything you need. Nothing you don't need.
The benefits of both packaged and custom software.
As your business evolves, our software evolves with you.
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Individuals and Teams
Private & team inboxes
Privacy and collaboration are determined by you and your team. Private or shared inboxes manage conversations according to your unique requirements
User-defined access and sharing.
Two-way, cross-channel history.
Assign tasks to teammates.
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”Optimum is customized to do exactly what we need; it automates processes that save us time and money and makes projects "doable" and successful.”
Stephanie Apostol,
Sr Analyst/Westgroup Research
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Text & call from your computer
No more switching back and forth from your computer and cell phone
Visit our blog post: Conversational Marketing
Read about it here!
Optimum Messaging Features
Easily create, send, receive and manage your online communications.
Telephone
Texting
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Manage
Insights
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SMS CRM
Central Communications
Just a sampling of customers who trust Optimum
An award-winning platform. Loved by customers.
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