Customizable Business Messaging
Communicate with two-way texts, chats, IM’s, emails, and calls
"We saved 232,000 hrs & $5 million in the first year after switching to Optimum."
Jim Menge, President | Rovia
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Future-Proof Your Enterprise
Optimum Messaging
Automated omnichannel conversations to enhance relationships with customers and prospects.
Send, receive, & manage SMS/MMS/IM messages
Text messaging for support, onboarding, marketing, and more is becoming essential for engaging with your target audiences.
Text messages stand out more than email.
Combine messages, emails, images, videos, gifs, etc.
One-to-one or one-to-many.
No more logging in and out of multiple applications
Over 95% of text messages are actually read, resulting in more businesses using SMS as a strategic communications channel similar to email. SMS is essential for your deskless audiences.
- Manage all messages from one central console.
- Customize specifically to your unique business workflows.
- Be more responsive and more personalized.
Dynamic Process Mapping
Not every business is the same, neither is every employee
- Adjust processes and rules you build into the system and how your applicants interact.
- See who’s getting stuck, where, and put automated (or manual intervention) help in place.
- Use special resources or groups for certain employee types, automatically assign and notify.
Seamless, Smart Interactions
Take Business Messaging To The Next Level
Enhance Relationships
Effortlessly connect with customers and prospects via their preferred communication options and provide a seamless experience.
Boost Sales
Increase sales conversions with personalized and targeted messages throughout their evaluation process.
Improve Productivity
Ease your workload and focus on high priority tasks by automating common communications and notifications.
Easily integrate and modify
You have your own unique business workflows. Customize our messaging solution easily, quickly, and affordably.
- Everything you need. Nothing you don’t need.
- The benefits of both packaged and custom software.
- As your business evolves, our software evolves with you.
Private & team inboxes
Privacy and collaboration are determined by you and your team. Private or shared inboxes manage conversations according to your unique requirements
- User-defined access and sharing.
- Two-way, cross-channel history.
- Assign tasks to teammates.
Affordable Plans
Start with Optimum for $250/month, including full access for one admin and one processor. Add a multi-role (full) user or additional processor for $100, Add an additional admin for $150, or single-role (basic) users for just $50 each.
”Optimum is customized to do exactly what we need; it automates processes that save us time and money and makes projects “doable” and successful.”
Stephanie Apostol | Sr Analyst/Westgroup Research
Stay Connected
Text & call from your computer
No more switching back and forth from your computer and cell phone
Optimum Employee Onboarding
No more switching back and forth from your computer and cell phone
Drive Engagement
Optimum Messaging Features
Easily create, send, receive and manage your online communications.
Telephone
Call Forwarding
Forward calls to any other phone based on day, time of day, or current status.
Local Phone Numbers
Use a local number in any country, state or have a different number for each.
Toll-Free Numbers
Use a national toll-free number for your phone or SMS messaging needs.
Texting
Auto-Reply & Canned Responses
Automated message sets and responders, lists of standard responses, one-on-one responses.
Short URL's
Utilize built-in url shortening to make sure your messages are compact and simple to read and action.
Schedule Text Messages
Schedule a campaign for many messages, or time based messages for specific contacts.
Send Pictures via MMS
Utilize images, videos or emojis in your messages to add fun or functionality.
Group SMS
Message a group of individuals for scheduling or group conversations.
Shared or Team Inboxes
Cover conversations with a team or broadcast assigned messages
Manage
Opt-Outs
Let users STOP messaging and disposition the contact to another workflow.
Import/Export Contacts
Export contacts in standard readable formats such as excel, csv, or even JSON.
Merge Fields
Complete ability to manage messages based on the dynamic attributes.
Insights
Analytics & Reporting
Complete reporting capabilities and datasets across all communications and contact history.
Calendar Integrations
Integrates with an internal calendaring and task system or ties into standard calendar formats.
Search Contacts
Unlimited ability to search across contacts and all touchpoints, datasets, tagging and history.
User Permissions
Full role management is built-in, based on standard roles or do fine grained permissions.
Tags
Create your own custom tags or bring tags in through imports or auto assign tags through workflow.
SMS CRM
Dynamic Document Creation
Create documents, fill forms and take signatures from your contacts through their phone or computer.
Contact Notes & Attachments
Create notes and workflow history from the contract or process. Attach files, recordings or images.
Inbound Lead Management
Whether the lead is from a website or phone call , immediately capture the contact information.
Dynamic Segmentation
Segment your contacts or customers based on geographies, time zones or any field you’d like.
Central Communications
Outbound Calling
Call directly from the CRM’s web interface or from your attached phone.
Call Recording
Call recordings for inbound and outbound to capture the conversation.
Communication History
Full communication history across phone, email, SMS and online chat.
Receive Inbound Calls
Receive inbound calls from contact phone numbers and forward calls to a group.
Inbound Email Monitoring
Manage personal or group emails and attach inbound emails directly to contact.
Website Chat
Simple integration of online chat as just another contact communication option.
Clients
Sample of Customers Who Trust Optimum
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