Table of Contents
2. What We Collect and Where It Is Stored
3. How We Use Your Personal Data
5. How We Protect and Retain Personal Data
1.
Introduction
OptimumHQ is a business management platform that empowers enterprise customers and SMBs to run their entire company through one robust Software as a Service (SaaS) platform.
Your privacy is very important to us. Accordingly, we have updated and expanded this Policy under GDPR (General Data Protection Regulation) in order for you to better understand how we collect, use, communicate, disclose, and make use of personal information.
Your decision to use the OptimumHQ platform and provide your Personal Data is voluntary. We indicate on our website information form what types of Personal Data are requested. You may choose not to submit requested information online, or may choose to restrict the use of cookies (see our Cookie Policy for more information), but that may limit the services Optimum Technologies, LLC is able to provide to you.
Additionally, Optimum Technologies, LLC does not directly target and does not knowingly collect Personal Data from minors under 16 years of age. We request that these individuals do not provide Personal Data through the OptimumHQ website or through other services.
2.
What We Collect and Where It Is Stored
Personal Data You Submit
Before or at the time of collecting personal information (i.e.: email, first name, last name, company name, and/or phone number), we will identify the purposes for which information is being collected.
Personal Data We Receive From Third Parties
As permitted by applicable law, we may receive or purchase Personal Data from third parties for marketing efforts, such as email, first name, last name, company name, phone number, etc.
This personal information will be stored and encrypted within Optimum databases in a secure environment, where only our employees (excluding contractors, clients, or anyone else) will have access to it.
3.
How We Use Your Personal Data
We will collect and use personal information solely with the objective of fulfilling those purposes specified, unless we obtain additional consent of the individual concerned or as required by law.
Optimum Technologies, LLC may periodically contact you to collect feedback, send you promotional materials such as our quarterly newsletter, or email or phone notifications related to our products and services. You can opt-out of email communication with us at any time by unsubscribing. If you engage in our online chat system, we may review those sessions internally to improve our customer service.
Please note that as a current client there are certain notifications that you may not opt out of, such as renewal or billing notifications, if you are the designated account manager.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
4.
How It’s Shared
We do not share or sell Personal Data with third party sources.
We may share the information you provide (such as information about your orders, inquiries, applications or use of our websites) internally for marketing or reporting purposes.
We may combine information about you that we receive from our customers with the information we have gathered to improve the quality of our product and service offerings, to tailor our communications with you via surveys, and to facilitate the provisioning of services with our customers that you have requested goods and services from.
5.
How We Protect and Retain Personal Data
Through a combination of administrative, technical, personnel, and physical measures we will protect Personal Data by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
6.
Cookie Policy
Definition of Cookies
A cookie is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. Cookies were designed to be a reliable mechanism for websites to remember information (such as items added in the shopping cart in an online store) or to record the user's browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past). They can also be used to remember information that the user previously entered into form fields such as names, addresses, passwords, etc. We do not use Cookies to store your Personal Data. Other tracking technologies implemented on the OptimumHQ website such as Facebook or Google AdWords Pixels are used to collect information on a user’s browsing habits.
Why We Use Cookies
The information we obtain through the use of Cookies may include information about your computer, device, and browser, such as your IP address, operating system and device characteristics, language preferences, mobile device or advertising ID, referring URLs, and actions taken by you on the OptimumHQ website such as what pages you visited, dates and times accessed, time spent on particular pages, and other software or hardware information. If you access the OptimumHQ website or Portal or Workflow from a mobile or other device, personal data may be collected such as mobile IP address. Local storage is also used to cache page data.
Cookies We Use
JSESSIONID
Used for session tracking to keep user logged in for Workflow usage
SessionID
Used for session tracking to keep user logged in for Portal usage
PORTAL_SESSION
Used to keep a Portal session local to a sever
WORKFLOW_SESSION
Used to keep a Workflow session local to a sever
Opting Out of Cookies
OptimumHQ users may opt out of information collected via Cookies; however, this will result in extremely limited usage of the OptimumHQ platform.
We use Google Analytics to track metrics on our website. Link to Google Analytics’ Privacy Policy
We use Chat.lio as the instant messenger platform on our website. Link to Chat.lio’s Privacy Policy
We use Incapsula as part of our website security/firewall system. Link to Incapsula’s Privacy Policy
7.
Your Rights
You may have certain rights regarding your personal information, subject to local jurisdiction.
You may withdraw your consent for us to use your personal information, if applicable.
8.
Contact Us
If you wish to access your data to modify or purge your personal records, please contact us here: [email protected] or send us physical mail attention to:
Optimum Technologies, LLC
Compliance & Ethics
70 S. Val Vista Drive Suite A3-601
Gilbert, AZ 85296
9.
Conclusion
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. Optimum Technologies, LLC may periodically update this Privacy Policy without prior notice to reflect changes in our practices. Please look at the Effective Date at the top of this Privacy Policy to see when it was last revised. Your continued use of the OptimumHQ platform indicates you acknowledge you have read and accept this Privacy Policy.