CAREERS

Business Systems Analyst

Main Responsibilities:

Understand Customers' Requirements and Create Solutions Inside OptimumHQ's Platform

• Consult with, analyze, and support technology and business clients.
• Assist clients in data modeling and structuring datasets to meet their needs.
• Define, manage, and integrate product plans and ensure deliverables are met with each client.
• Work with other departments to coordinate design, delivery, and implementation.
• Utilize OptimumHQ platform to enhance the client’s existing process.
• Serve as the liaison between client and OptimumHQ staff, helping define system integration requirements.

Expand OptimumHQ's Revenue Through Cross-Selling and Upselling With Existing Clients

• Increase renewal rates and reduce client loss.
• Influence future value through increased product adoption, customer satisfaction, and overall customer relationships.
• Drive new business growth through greater advocacy.
• Keep note of future developments and releases of OptimumHQ.

Manage and Support Development of the OptimumHQ Platform

• Work with leadership and developers to prioritize development, testing, and releases of OptimumHQ features.
• Ensure developments are fully tested.
• Maintain OptimumHQ's processes such as change management, security, backup, and compliance, with supporting documentation.
• Maintain data integrity, security, and confidentiality standards.
• Champion company-wide culture of Customer Success.

Knowledge, Skills, and Abilities:

• Business analysis experience, including use of structured business process analysis and/or improvement methodologies.
• Proven track record of driving business systems, process analysis, work streams, from design to implementation.
• Experience in user requirements definition and management for technology projects, including structured communication of requirements to developers and integrators.
• Understanding of workflow modelling tools or ability to quickly learn new tools and techniques.
• Efficient use of all Microsoft platforms, especially Excel. Must be able to create PivotTables.
• Ability to quickly identify and manage issues, finding the best path for resolution; keen to share knowledge and understanding to maximize company effectiveness.
• Strong customer service skills and passion for customer success and growth.
• Understanding of value drivers in recurring revenue business models.
• Provide clear and concise documentation to support the technical integration/interfacing infrastructure.
• An understanding and/or experience of different programming technologies.
• General knowledge of database design, data structures, and programming, including HTML, SQL, and JavaScript.
• Analytical and process-oriented mindset.
• Desire for continuous learning and improvement.
• Excellent communication and presentation skills.
• Resolves issues effectively: seeing real problems, being comfortable with conflict, calling out the problems, and solving the issues in a practical and timely manner.
• Self-motivated, capable of working with limited supervision.

Required Education: Bachelor's degree or equivalent experience/training.
Job Type: Full-time, salary
Benefits: Full medical benefits, vacation/sick leave and paid holidays
Job Location: Gilbert, AZ
Required Language: English

To Apply: Email your resume and cover letter to [email protected]

Customer Success Associate

Main Responsibilities:

Discuss Customers' Requirements and Guide Customers with Solutions Inside OptimumHQ's Platform

• Consult with, analyze, and support technology and business clients.
• Work with other departments to coordinate design, delivery, and implementation.
• Utilize OptimumHQ platform to enhance the client’s existing process.
• Serve as the liaison between client and OptimumHQ staff, helping define system integration requirements.

Expand OptimumHQ's Revenue Through Cross-Selling and Upselling With Existing Clients

• Increase renewal rates and reduce client loss.
• Influence future value through increased product adoption, customer satisfaction, and overall customer relationships.
• Drive new business growth through greater advocacy.
• Keep note of future developments and releases of OptimumHQ.

Facilitate Solutions and Assist On-boarding of New Customer Implementations with 3rd Party Vendors

• Work with vendors to ensure successful customer deployments.
• Work with customers in hand-off to vendors for implementations.
• Rate and classify vendor success rates across customer base and industries served
• Champion company-wide culture of Customer Success.

Knowledge, Skills, and Abilities:

• Customer service experience, including use of multi-channel communications (email, phone, CRM) methodologies.
• Experience in user requirements definition and requirement gathering.
• Ability to quickly learn new tools and techniques.
• Efficient use computers and of all Microsoft platforms.
• Ability to quickly identify and manage issues, finding the best path for resolution; keen to share knowledge and understanding to maximize company effectiveness.
• Strong customer service skills and passion for customer success and growth.
• Understanding of value drivers in recurring revenue business models.
• Analytical and process-oriented mindset.
• Desire for continuous learning and improvement.
• Excellent communication and presentation skills.
• Self-motivated, capable of working with limited supervision.

Required Education: Associates's degree or equivalent experience/training.
Job Type: Full-time, salary
Benefits: Full medical benefits, vacation/sick leave and paid holidays
Job Location: Gilbert, AZ
Required Language: English
To Apply: Email your resume and cover letter to [email protected]

Project Coordinator

Main Responsibilities:

• Manage and drive schedules utilizing Agile and SCRUM methodologies as well as longer term Waterfall SDLCs when necessary.
• Assist with project schedules, meeting agendas, minutes and action item lists, and project status and exception reports.
• Collaborate with cross-functional groups through product development life cycle and communicate project status across the organization.
• Escalate to proper management level when required.
• Help improve the Product Management Process and success metrics.
• Develop a strong knowledge of company systems and infrastructure.
• Develop a strong knowledge of company products and services and how our customers use them.
• Provide project oversight, including effective management and implementation of schedule activities and coordination of project teams.
• Develop and deploy project management timelines, milestones, performance metrics, and an inventory of deliverables.
• Prepare and facilitate project review meetings as well as project scheduling, controls, procedures, and project implementation plans.
• Drive key communications to appropriate groups to keep them updated of key changes and potential impact of the project outcome through published status reports.
• Maintain excellent relationships with internal resources, vendors, customers, and contractors, fostering a team approach to issues and opportunities.

Knowledge, Skills, and Abiliites:

• Technical: Ability to simplify complex problems, processes, or projects into their component parts. Can explore and evaluate them systematically, can identify causal relationships, and construct frameworks for problem solving and/or development. Technical knowledge or understanding of HTML/CSS/Java coding a plus, but not required.
• Resilience: Can maintain personal effectiveness by managing own emotions in the face of pressure, during setbacks, or when dealing with stressful situations. Can demonstrate an approach to work that is characterized by commitment, motivation, and energy.
• Influencing and Persuading: Ability to present sound and well-reasoned arguments to convince others. Can draw from a range of strategies to persuade people in a way that results in agreement or behavior change.
• Communication: The ability to get one’s message understood clearly by adopting a range of styles, tools, and techniques appropriate to the audience and the nature of the information.
• Managing Relationships: Able to build and maintain effective working relationships with a wide range of people.
• Initiative: Demonstrate a proactive approach.
• Concern for Results: Demonstrates a proactive approach and shows concern to work effectively or to compete against a standard of excellence. This may be an individual’s own past performance, an objective measure, the performance of others, goals, etc.
• Planning and Organizing: Ability to think ahead to establish an efficient and appropriate course of action for self and others. Prioritizes and plans activities, taking into account relevant issues such as deadlines, staffing, and resource requirements. Proactive approach to continuous improvement.

Required Education: Bachelor's degree or equivalent experience/training.
Job Type: Full-time, salary
Benefits: Full medical benefits, vacation/sick leave and paid holidays
Job Location: Gilbert, AZ
Required Language: English
To Apply: Email your resume and cover letter to [email protected]

Software Engineer

Main Responsibilities:

• Develop high-volume, high-performance, service-oriented applications using proven Java frameworks and technologies.
• Develop scalable RESTful web-services.
• Develop reusable libraries and APIs.
• Write concise yet comprehensive technical documentation.
• Work with the product manager and technical lead to explore and suggest appropriate technical solutions to achieve the required product features as well as monitoring technical progress against plans while safeguarding functionality, scalability, and performance.
• Liaise with system administrators and client web-app developers to deliver fast, dynamic web propositions.
• Collaborate with web-app developers to resolve issues and improve the stability of systems.
• Work with all relevant parties on the deployment of services to the live site and all intermediate hosting environments
• Responsible for work quality, ensuring it meets the technical standards for all online output.
• Monitor work against the production schedule closely and provide progress updates and report any issues or technical difficulties to the senior developers on a regular basis.

Knowledge, Skills, and Abilities:

• 3-5 years of experience as a Software Engineer in a professional setting.
• Demonstrable competence in one or more established web frameworks (e.g. Spring).
• Proven experience working on a large mission-critical code base, maintaining a regular release cycle, while ensuring the overall performance and stability of the product.
• SQL database experience and understanding of data normalization, database design, query tuning, and transaction management.
• Ability to work in an unstructured, fast-changing environment with rapid release cycles.
• Proven experience of project working and commercial web development processes, particularly Agile methodologies
• Experience of supporting, modifying, and maintaining systems and code developed by teams other than your own.
• Object-oriented design and development, relational database systems, high performance systems.
• Understanding of fundamental software engineering concepts (e.g. MVC).
• Experience with delivering under tight deadlines.
• Experience building or using RESTful interfaces.
• Experience interfacing with multiple web services, feeds, and APIs.
• Experience working with code repositories, (e.g. SVN, GIT).
• Experience using PostgreSQL, including schema design.
• Java/Spring MVC.
• AngularJS/React.

Required Education: Bachelor's degree or equivalent experience/training.
Job Type: Full-time, salary
Benefits: Full medical benefits, vacation/sick leave and paid holidays
Job Location: Gilbert, AZ
Required Language: English
To Apply: Email your resume and cover letter to [email protected]

Senior Software Engineer

Main Responsibilities:

• Develop high-volume, high-performance, service-oriented applications using proven Java frameworks and technologies.
• Develop scalable RESTful web-services.
• Develop reusable libraries and APIs.
• Write, review, and take responsibility for technical documentation.
• Liaise with the product manager and project manager to explore and suggest appropriate technical solutions to achieve the required product features as well as monitor technical progress against plans while safeguarding functionality, scalability, and performance.
• Work with system administrators and client web-app developers to deliver fast, dynamic web propositions.
• Collaborate with web-app developers to resolve issues and improve the stability of systems.
• Be responsible for own work quality and process as well as that of others, ensuring it meets the team’s and company’s technical standards and guidelines.
• Monitor work against the production schedule closely and provide progress updates and report any issues or technical difficulties to the other developers and project manager on a regular basis.
• Demonstrable competence in one or more established web frameworks (e.g.: Spring).
• Proven experience working on a large mission critical code base, maintaining a regular release cycle, while ensuring the overall performance and stability of the product.
• Strong SQL database experience and sound understanding of data normalization, database design, query tuning, and transaction management.
• Ability to work in an unstructured, fast changing environment with rapid release cycles.
• Proven experience of project working and commercial web development processes – particularly Agile methodologies.
• Experience with supporting, modifying, and maintaining systems and code developed by teams other than your own.
• Work with technical staff to specify, design, and implement service tier components that are efficient and scalable.
• Be responsible for deployments to the live site and all intermediate hosting environments, ensuring software conforms to operational requirements of hosting environments.
• Work with operations teams to troubleshoot and resolve issues throughout the life cycle, coordinating software engineers’ activities as required.
• Review application performance, logging, and monitoring systems to identify performance trends and predict possible future problems.
• Assess impact of any problems and support the proper prioritization of remedial work.
• Keep up to date with existing and new technologies and be able to apply these to a variety of projects as applicable.

Knowledge, Skills, and Abilities:

• Object-oriented design and development, relational database systems, high performance systems.
• Understanding of fundamental software engineering concepts (e.g.: MVC).
• Experience working on a team and adhering to deadlines.
• Extensive experience of building or using RESTful interfaces.
• Extensive experience interfacing with multiple web services, feeds, and APIs.
• Extensive experience of working with code repositories (e.g.: SVN, GIT).
• Extensive experience using PostgreSQL, including schema design and advanced techniques.
• Extensive experience of writing secure code.
• Familiarity with UNIX system administration, networking.
• Knowledge of UI/UX.
• Knowledge of Full-stack with Java/Spring MVC.
• Knowledge of AngularJS/React.
• Knowledge of Elasticsearch.

Required Education: Bachelor's degree or equivalent experience/training.
Job Type: Full-time, salary
Benefits: Full medical benefits, vacation/sick leave and paid holidays
Job Location: Gilbert, AZ
Required Language: English
To Apply: Email your resume and cover letter to [email protected]

System Administrator

Main Responsibilities:

• Installs, configures, and maintains a variety of operating systems, including Linux, Windows and Virtualization Technologies (VMWare and KVM).
• Analyzes and resolves problems associated with the operating system's servers, hardware, applications, and software.
• Monitors systems performance and ensures compliance with security standards including participation in regular security audits.
• Performs systems maintenance tasks, such as system patching, back-ups, verifies, recovery and file maintenance.
• Schedules, installs, and tests system software upgrades.
• Configures software and resolves technical problems.
• Utilizes proper Change Control and Configuration Management processes.
• Monitors and maintains software licensing and maintenance agreements.
• Monitors and maintains hardware warranty and support contracts.
• Creates and manages accounts and role based permissions for source code control.
• Develops and writes comprehensive technical documents including architectural roadmaps, physical and virtual infrastructure topologies.
• Participates in a 24/7 on-call rotation.

Knowledge, Skills, and Abilities:

What you will need:

• 2+ years working in a Systems Administrator role, demonstrating advanced skills with Linux, Windows and Virtualization Technologies (VMWare and KVM).
• Ability to work in an unstructured, fast-changing environment with rapid release cycles.
• Demonstrates skills in performance tuning and disaster recovery strategies.
• Ability to work with teams to develop automated processes and procedures to promote rapid responses to issues.
• Experienced in Shell scripting.
• Experience with Docker Containers.
• Experience with GiT and/or other source control systems.

Physical considerations:

• Ability to lift/carry up to 30 pounds without assistance. Help available if needed.
• May require squatting or kneeling.

What will put you ahead:

• Experience with system orchestration (Ansible, Puppet, Saltstack).
• Experience with AWS and/or Google Cloud.
• Experience with PostgresSQL and MYSQL Database administration.
• Build/Deployment/CI Systems.
• ITIL Foundation.
• Certifications:
1. Linux - Certified SYSADMIN.
2. MCSA.
3. VMWare VCA.
• HTML5 & Javascript.
• Programming Languages: Python, JAVA.
• Maven, including repository solutions like Archiva, Sonatype Nexus and others.
• SSO Technologies (OAuth2, SAML).

Required Education: Bachelor's Degree in Computer Science, related degree program or equivalent experience.
Job Type: Full-time, salary
Benefits: Full medical benefits, vacation/sick leave and paid holidays
Job Location: Gilbert, AZ
Required Language: English
Reports to: Director of Technology Operations
To Apply: Email your resume to [email protected]

For all positions:
Salary commensurate with experience.
We are an equal opportunity employer. Minority/Female/Disabled/Veteran
All offers of employment are conditioned upon successfully passing a drug test.