Contact Center

Optimize inbound customer experience and outbound agent productivity
  • Handle all incoming calls with optimal efficiency
  • Maximize outbound campaigns of all types
  • Optimize Agent Performance
  • Deliver your best customer experience
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Increase Productivity for Your Contact Center

Inbound, Outbound, and Agent Efficiency

Our easy-to-use Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) technology ensures that customer calls are promptly routed to the correct agent, generating optimal customer satisfaction, and delivering the responsive experience your customers expect.

Our Outbound took kit ensures your agents are able to spend the majority of their time talking to live prospects and customers rather than dialing phone numbers. Campaign management, integrated scripting, management monitoring options for remote agents, and more to help all aspects of your contact center.

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Key Features

Auto Dialer
Auto Dialer

Auto Dialer
Progressive, Power, and Preview options
Web Callback
Web Callback

Web Callback
Capture call requests from your website
Automated Call Dispatch
Automated Call Dispatch

Automated Call Dispatch
Prioritize and route incoming calls

Integrated Voice Response
Integrated Voice Response

Integrated Voice Response
Custom-defined menus and prompts
Script Management
Script Management

Script Management
Consistency of questions and responses
Call Recording/Playback
Call Recording/Playback

Call Recording/Playback
For Agent oversight and training

Pricing and Implementation

Solution Modules are available via annual commitments or month-to-month.

Basic: Users have rights to use one Solution Module per month
Business: Users have rights to use up to three Modules per month
Premium: Users have rights to use an unlimited number of modules per month

Customization fees are quoted based on company-specific needs.

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Optimum Solution Modules

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Custom Software Out of the Box

Our Solution Modules are designed to change as your business changes.
You deserve software that always fits your business.